Multichannel Contact Center: A Beginner’s Guide

Elbert Grims

What is a multichannel contact center? A multichannel contact center is a software platform that integrates multiple communication methods, such as voice, text, or social media. Essentially, a multichannel contact center is similar to call center software, except that it that allows your staff to connect with customers in multiple […]

Getting Ready for iOS and Safari push notifications

Elbert Grims

What do Safari Push Notifications mean for marketers? We know that macOS has already been supporting Safari push notifications for a while. With the introduction of push notifications on iOS/iPadOS, you can now reach out to a market share of 28% of mobile users worldwide. Leverage push notifications combined with […]

Men Speak More Abstractly Than Women

Elbert Grims

“Character is on the ballot this time around. The American character is on the ballot. Not what Donald Trump is spewing out…that’s not who we are as a nation. Everyone in this country is entitled to be treated with respect and dignity. Every single, solitary person has to [be] in […]