Enterprise customer knowledge platform ActionIQ has introduced the start of a new solution, CX Hub. The corporation has also rebranded as AIQ. The CX Hub is designed as a established of modules presenting self-assistance obtain to consumer facts, permitting end users to create audiences and orchestrate experiences at scale.
Soon after 8 decades of development as a CDP serving B2C, media and other sectors, the adjustments symbolize a “new strategy to our merchandise and brand,” explained CEO and co-founder Tasso Argyros in a launch. The modular framework will ingest facts from any resource, integrate with any activation channel, and also let parts to be employed with a third-bash CDP.
The modules. CX Hub is comprised of four solutions:
- Customer facts system.
- Viewers middle.
- Journey management.
- Actual-time CX.
The Hub is also developed to be obtainable to small business end users with a helpful UI and comprehensive automation abilities.
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Why we treatment. This is a major advancement in the CDP place — a area that has been transforming swiftly, with several of the early set up CDPs being obtained and ingested by far more in depth suites such as electronic expertise platforms.
ActionIQ, a person of the leading B2C CDPs, is now describing by itself as “the leading CX alternative.” It seems to be potential-proofing itself by extending its capabilities throughout orchestration and execution channels, not by attaining or building all those methods, but by searching for to supply modular integration amongst its (or a third-party’s) customer knowledge management device and orchestration and execution channels.
Occasionally we ponder how quite a few unbiased, conventional CDPs will be remaining standing a 12 months from now.
Study next: Deep adjustments in the CDP place
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